Lender Services

Mortgage Servicing Quality Control Review

Stewart Lender Services can provide valuable guidance and protect you against unnecessary risk on conventional, government and investor portfolio loans by performing mortgage servicing quality control reviews on your loans. These reviews:

  • Protect you from unacceptable risk
  • Identify weaknesses and avoid the resource drain and expense of repeating tasks
  • Guard against errors, omissions and fraud
  • Assure swift and appropriate corrective action

Our Mortgage Servicing Quality Control Program is a review of all aspects of mortgage loan servicing including loan administration, default and loss mitigation. Our reviews meet the requirements of FHLMC, FNMA, FHA, VA, USDA, FHLB, CFPB (where applicable) and lender portfolio programs. Our audit also includes ensuring compliance with the Consumer Financial Protection Bureau guidelines. Our knowledgeable professionals can quickly customize our reviews to meet any lender needs.

We complete file reviews by selecting an appropriate sample of loans by servicing function, to be certain that agency and investor requirements have been met. Management reports are then prepared detailing the results of monthly, quarterly and annual reviews.

We break down the Mortgage Servicing Quality Control Review into four main categories, with more categories available to be added upon request. We break the categories down as follows:

Servicing Function Reviews

  • 203K loans
  • 235 re-certifications
  • Arm Changes – Initial Interest Rate Adjustment Notice, Ongoing Rate Adjustment Notice, Set-ups
  • Assumptions
  • Customer Service – Error Resolution and Info Request, Fees and Charges, Response Time
  • Escrow Loans – Escrow Analysis, Hazard Insurance, Late Charges, Taxes
  • Flood Insured Loans
  • Force – Placed Flood Insurance, Placed Flood Insurance Cancellations. Placed Flood Insurance Renewals
  • Force – Placed Hazard Insurance, Placed Hazard Insurance Cancellations, Placed Hazard Insurance Renewals
  • Home Equity Conversion Mortgages
  • Initial Interest Rate Adjustment Notice
  • MIP/RBP Remittance
  • New Loan Set-up
  • Non-escrow Loans – Hazard Insurance, Taxes
  • Payoffs
  • Periodic Statements
  • PMI Cancellations, PMI Remittance
  • Prompt Payment Crediting
  • Servicing Acquired, Transferred

Default Reviews

  • Bankruptcy
  • Claims
  • Collections
  • Foreclosures
  • Deficiency Judgments

Loss Mitigation Reviews

  • Special Forbearance Plan (Unemployment Forbearance)
  • Formal Forbearance
  • Repayment Plan
  • Loan Modifications – Trial, Final
  • HAMP Modification – Trial, Final
  • Streamline Modification – Trial, Final
  • Deed-in-Lieu
  • Pre-foreclosure Sale (Short Sale)

We also offer customized reviews upon client’s request.

All services and products referenced herein are offered by or through a member of the Stewart family of companies, as applicable, and may vary by state or local jurisdiction. The statements herein are not a representation that services or products are being offered or performed by Stewart Lender Services or any particular Stewart company. Where applicable, all services and products are performed and produced by an entity fully licensed to do so.