Serving the Greater Area of
Austin, TX


It's that personal touch that makes Gracy a company that stands out above the rest, so we have developed this page specifically to highlight the unique efforts put forth by our committed associates. Here individual employees are accredited for their outstanding accomplishments that go above and beyond what is ordinarily expected. Read below for some great "WOW" customer service testimonials and other notable accomplishments.

2011 Purple Santa Toy Drive

16 DECEMBER 2011

Gracy Title would like to thank all of those in the community who extended a helping hand toward making this year's Purple Santa Toy Drive a huge success! Total donations amounted to over $20,000 in the form of cash and toys that were given to the families of our Wounded Warriors stationed at Fort Hood on Saturday, December 10. Thanks to our generous community's combined efforts, 193 kids got to experience the spirit of the holidays on a very special day they won't soon forget.

We would like to recognize all of the other organizations for their efforts: Military Order of the Purple Heart, Wheelers for the Wounded and Minis & Friends. Also, a special recognition to our magnificent employees who really stepped forward to make a difference this year:

Donna Simmons, Vicky Wilhelm, Suzanne Jacobs, Denise Moody, Debbie and Jerry Holloway, Phyllis and Mike Blackwell, Maria Hataway, Ralaine McCracken and Andrea Jacobs.

Phyllis Blackwell's 30th Anniversary


On Thursday, September the 8, we are happy to announce that Phyllis Blackwell will have reached her 30 years of service with Gracy Title. Congratulations to Phyllis on reaching this landmark year!

Happy 15th Anniversary to Debra Holloway

12 AUGUST 2011

Today Gracy associates are proud to honor Deborah Holloway for reaching her 15th year of service with us!

Military Moms of Texas July 2011 Drive

10 AUGUST 2011

Our troops need to know that we support and appreciate the sacrifices they make for us, our families and our future. This is why throughout the month of July, Gracy Title employees and customers showed their appreciation by participating in a care package donation in conjunction with Military Moms of Texas.

Aside from all the donations collected, many customers and employees contacted Military Moms of Texas directly to sponsor soldiers and to directly make their personal contributions.

A big thank you to all who participated! A special thank you to Allison Craig for bringing Military Moms of Texas to Gracy; and to Andrea Jacobs for promoting and coordinating with Pamela Buske of Military Moms on making this drive a success!

To donate, volunteer or find out more about this great organization, visit Military Moms of Texas online.

"WOW Customer Service Moment"

04 JULY 2011

An agent wrote of Annie Barkowsky and Kristi Dobrinski,

Both Annie and Kristi worked very, very hard on this to close my transaction, but Kristi took on extra responsibilities to take care of things for me, the sellers and the buyers. This was an estate home with no will, which of course was a challenge in itself. During the long process, one of the "clients" unexpectedly passed, another "client" turned 18 and we had to add her to the contract, the lender for the buyer was difficult, to say the least; and my sellers had an attorney involved to split up the proceeds, among other legal needs. At all times, Kristi communicated with both the buyer's agent as well as me and always seemed to find a solution for the next issue that surfaced. There was not a time that I spoke with Kristi that she didn't have things well in hand.

In addition to Kristi, Annie always made herself available to me when I had questions, and you know me, I ALWAYS have questions.

Usually agents write to complain about the handling of these situations, and I wanted to make sure that the proper people in Gracy know what great people they have.

"WOW Customer Service Moment"

07 JUNE 2011

I can't tell you how much I appreciate all of the work that you did for this deal. I have come to expect you folks to do a great job with my transactions but I have to tell you that you even surpassed that on this one. KC you really went above and beyond what any agent could expect so I want you to know how much I appreciate your professionalism, kindness, and especially your patience with me and my clients. You guys are why Gracy Title is always my choice for my transactions!

"WOW Customer Service Moment"

07 JUNE 2011

A Lacey Warren client said,

We can't even begin to thank both of you enough for your hard work on bringing this to fruition. It was indeed a team effort, and without such a great team I don't think it would have come together. You're both to be commended for your professionalism, caring, and attention ... it's a rare thing to find such dedication (in any field!) and we count ourselves very lucky to have had people like you in our corner.

"WOW Customer Service Moment"

25 MAY 2011

An agent of Heather Kelley,

I am writing to tell you about the OUTSTANDING service that Heather provided today. For various reasons I have been waiting to get a contract from a buyer's agent for several days now. Even though your office was closed today, Heather sent a courier to the other agent’s office to pick up the contract and earnest money. I then felt comfortable moving forward with a contract for my sellers on another home.

Heather truly provided world class service today! Please pass this on to whoever she reports to, and thank you again for referring her!

"WOW Customer Service Moment"

18 APRIL 2011

A customer of Marisa Demitri and Rachel Muennink,

We were all anticipating a rough last day of the month with five closings on a Friday. Somehow you all managed to make the day run smooth and had the docs to us ahead of the closing times. We recognize and appreciate all you do for us and wanted to thank you for all your extra efforts last week. We couldn’t do it without you!