Articles from The Massachusetts Focus
Newsletter of Stewart Title Guaranty Company, Massachusetts Offices
Spring 2005, Volume 4, Number 2
by Pamela Butler O'Brien, Region Litigation Counsel
I hope Billy Joel will pardon the use of the title of his Broadway show for the title of this article. As many of you know, I will be moving on with Stewart Title and leaving the Boston office. I have accepted a transfer to the Region Office in Virginia Beach. I am excited about my new opportunity within the company and the new responsibilities. Before I leave, however, I wanted to take a few minutes and thank you all for a great experience here in Boston.
I came to Stewart Title a little over four years ago to handle underwriting questions and share the responsibility of handling Massachusetts’ claims with Richard Urban. The support of both Tom Flynn and the Boston legal department was overwhelming. I am leaving what I know to be the best underwriting department in the industry in Massachusetts. It was an honor and a privilege to be part of that team.
It was an exciting time to be a part of that team. Over the past four years we have, with Gary Casaly’s leadership, developed a top notch website. That site provides so many tools for our agents to make their life easier, from common forms to breaking news. I hope you are all familiar with www.stewartma.com. Although I am sure my colleagues will agree that it is at times difficult to write the articles in this quarterly newsletter also created in the last few years, it is of such quality that Ward Graham’s Title Spotlights are republished for the whole bar in Massachusetts Lawyer’s Weekly. I was lucky enough to come to Stewart Title as Richard Urban returned to the Boston office from his job as National Claims Counsel. He brought to us a wealth of information on the handling of claims and how effective claims handling could be an opportunity for education. The teleconferences we have held, in addition to introducing new products, have oftentimes been the result of Rich or myself seeing a trend in a type of claim and turning it into an opportunity to inform our agents about traps for the unwary. The innovation that Mike Agen and Nancy Brady brought to the team when they opened our Springfield office was an exciting thing to witness.
The agents I have dealt with over the past four years have been outstanding. As much as they hate having me call, for fear it is a claim, I have enjoyed their calls. I have gotten to know many of you as individuals as well as agents. Having come so recently from your shoes, I have appreciated the talks about the practice of real estate law in today’s changing market, as much as the underwriting calls. It was a pleasure, as well as a constant learning experience working with all of you agents.
Thank you all for great experience of working with you all, Stewart Title employees and agents. I hope to be back in the area occasionally and to see you at various functions that Esther Grady does such a fine job putting together. It has been really great working with all of you. With the enthusiastic marketing department Esther and Tom have created, along with the truly outstanding legal department and the great agents we have, I am sure great things will continue to happen here at Stewart Title in Massachusetts.