Stewart Access Training Center

Welcome to the Stewart Access Training Center! We hope you find the information on this page useful as you begin to use Stewart Access.

Here you can find important Announcements, a look at What's Next for Stewart Access, a catalog of quick Tips & Tricks, and Self-Paced Learning resources that help make the transition to Stewart Access easier.

Announcements

  • Agents and ASMs/ASRs are now able to manage their own upgrades to Stewart Access, once notified of eligibility by the Stewart Deployment team. The Stewart Access Upgrade Guide provides an overview of the upgrade process, and also covers the key changes agents should prepare for when transitioning to Stewart Access.
  • Need Access? To request credentials for Stewart Access, please complete and submit the Data Collection form. Stewart Access credentials will be sent via secure email, generally within 48 hours.

What's Next?

Here are some of the enhancements we are currently working on in our upcoming release, slated for later this year:

  • Original Policy can now be associated with a new Refinance or Reissued Policy Jacket in Stewart Access Express.
  • [COMING SOON] Users will be able to login during a "pre-determined" grace period to complete jactet transactions after their Agency has been cancelled.

Tips & Tricks

The following Tips & Tricks were designed to enhance your user experience in Stewart Access. The first set of Tips & Tricks applies to all users and each subsection below applies specifically to Portal and Integration users.

All Stewart Access Users

For Stewart Access Portal application users and other external TPS Integrations, prefix numbers will no longer be part of your serial number. However, the Prefix is available for viewing purposes only in the lower left corner of the form.

For AIM+ users, the prefix is still visible on the Policy screen but is not issued as part of the serial number.

For states that charge for CPLs Stewart Access is not currently calculating and populating the remittance fields automatically. Agents need to first enter the premium and remittance amounts and then click the Save/Preview button a second time to have Stewart Access populate the CPL and Jacket remittance amounts.

Please Note: You are still able to overwrite the calculated amounts in these fields if you feel they are not correct.

The lender Name field in Stewart Access is currently limited to 100 characters. If your lender name is longer, please enter only the first 100 characters.

When entering an Original Policy Number do not include the dashes. For example, M-0001-888899999 should be entered as "M0001888899999".

Tips and tricks for using the Lender functionality in Stewart Access.

Requesting Successor Language to be Added to a Lender

To request Custom Successor Language to be added to a specific Lender, submit a ticket to the Customer Care Center. In the ticket, please provide the name of the Lender you need the Custom Successor Language added to along with the exact Custom Successor Language needed.  Also, note in the ticket that this is a Stewart Access request and should be directly routed to the Lender Management Admin queue.

Promoting a Prospect Lender to Approved Lender

Requesting a Prospect to be promoted to an Approved Lender gives Portal users the ability to utilize the Favorites functionality. Also, if needed, it gives the Lender Admin the ability to add custom successor language to that lender and make it available in the Approved Lender list.

To promote a Prospect Lender to become an Approved Lender, submit a ticket to the Customer Care Center.  In the ticket, please provide the name of the Prospect Lender you would like promoted to Approved Lender. Also, be sure to note in the ticket that this is a Stewart Access request and should be directly routed to the Lender Management Admin queue.

For Stewart Access Portal application users and other external TPS Integrations, prefix numbers will no longer be part of your serial number. However, the Prefix is available for viewing purposes only in the lower left corner of the form.

For AIM+ users, the prefix is still visible on the Policy screen but is not issued as part of the serial number.

The Texas Department of Insurance requires that a notification be included with each policy that provides customers with contact information for the Title Insurance Agent and Texas Department of Insurance. This is to allow the customer to obtain information or make a complaint if needed. In order to meet this requirement, the Complaint Notice is now included as the last page of all Stewart Access policy and binder jackets.

Portal Only

These topics only apply to agents using the Stewart Access Web Portal.

Portal users have the ability to mark an Approved Lender as a Favorite. The Favorites list is at the user level, so you can only see the Lenders you have marked as your favorites. This feature makes it easier and faster to select Approved Lenders that you frequently associate with Files, CPLs and/or Jackets by clicking the Star icon in the Add Lender box to search for an existing lender.

The preferred browsers for Stewart Access Portal are Google Chrome and Microsoft Internet Explorer. Other browsers such as Microsoft Edge and Firefox are not recommended or supported.

If you are accessing Stewart Access Portal via Internet Explorer and the look and feel is not displaying as expected, it could be due to the browser's Compatibility View setting.

Integrations Only

These topics only apply to agents using a Stewart Access Integration.

Since the Commitment functionality is not available when using a Stewart Access Integration, state appropriate Commitment Jacket templates are available here and can be downloaded and used with your title production system (TPS) Schedules. You have the option to either use the provided Jacket and manually fill in your Company Name, City, State and File Number or have the Jacket formatted in TPS.

If the Commitment Word template you need is not on the site, please submit a ticket to customercare@stewart.com. In the ticket, please include which template you need and request for the ticket be routed to the Forms Team.

Virtual Underwriter gives you access to information needed to underwrite a real estate transaction, 24 hours a day, seven days a week.

This section is a resource for tips and tricks for the integration between AIM+ and Stewart Access.

Issues Between Stewart Access and AIM+ Integration

If you are experiencing some functional issues using AIM+ with Stewart Access, please visit the AIM+ Known Issues page for workarounds to commonly occurring system issues.

AIM+ Policy Register Report with Stewart Access

After Stewart Access integration with AIM+, the process for creating your Policy Register Report will change. The Policy Register Report will generate from the Management Reports Module in AIM+ rather than the Policy Transmittal Module.

Creating the report in Management Reports not only captures policies and endorsements but will also capture CPL charges and policy/endorsement voids and adjustments. Please see AIM+ Policy Register with Stewart Access Integration Quick Reference Card for more details.

Please Note: You will continue to perform a Transmittal from the Policy Transmittal Module.

Stewart Access and AIM+ CPL New Work Flow

After Stewart Access integration with AIM+, the process for creating your Policy Register Report will change. The Policy Register Report will generate from the Management Reports Module in AIM+ rather than the Policy Transmittal Module.

Creating the report in Management Reports not only captures policies and endorsements but will also capture CPL charges and policy/endorsement voids and adjustments. Please see AIM+ Policy Register with Stewart Access Integration Quick Reference Card for more details.

Please Note: You will continue to perform a Transmittal from the Policy Transmittal Module.

The Stewart Access Lender email address field only holds 50 characters; however, the RamQuest Lender email address field holds 100 characters and will soon extend to 500.

If more than 50 characters are entered in the Lender email address in the RamQuest/Stewart Access integration, it will fail and the user will receive an "Unexpected Error" and will not be able to proceed until only 50 characters are in the Lender address field on the RamQuest side.

Self-Paced Learning

For immediate training or a refresher on a specific topic, refer to the following training resources.

Learn more about each release by reading the Release Notes. Click the version you want to view or print.

Stewart Access provides you with a set of product ordering modules designed to search, create and update your file and product records in Stewart Access using a simple browser interface. To learn more about Stewart Access, click the links below.

The Express tab is a single page that allows you to generate CPLs and Jackets faster, with fewer clicks and less information required upfront.

TitleTypeDuration
Stewart Access ExpressRecorded Webinar21:52

The documents below will assist you with the creation of a new or editing of an existing Closing Protection Letter (CPL).

The following information can be used to add an Endorsement on a previously issued Jacket.

TitleTypeDuration
Creating a Post Policy EndorsementQuick Reference

Transaction Rate Codes drive premium rate calculations in some states. To learn more about how and when to use Transaction Rate Codes, please reference the Transaction Rate Codes Quick Reference Card below.

You can also reference the Transaction Rate Codes for each state by clicking the appropriate state listed below.

Unsure Which Trans Code to Use for Transaction?

Contact your ASM for guidance. If ASM doesn't know, they will consult Policy Services.

Trans Code Unavailable to Select within Title Production System?

If you do not see the Trans Code you need within the drop-down list, submit a ticket to the Customer Care Center.

Learn more about each release by reading the Release Notes/Communications. Click the version you would like to view or print.

DateVersionNotes
May 10, 20192.2.7Release Notes
March 22, 2019
2.2.6Release Communication
February 15, 20192.2.5Release Notes
December 7, 20182.2.4Release Notes
September 21, 20182.2.2Release Notes
April 13, 20181.9.4.2Release Notes
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