Here's Why Not All Tech Supports are Helpful | Stewart Title Blog

The “tech support” scam has been around for well over 10 years. Although the look and media have changed, the scam has fundamentally stayed the same. If you remember five to six years ago, fraudsters masked themselves as Apple® support. Technology progression (i.e., Voice over IP) makes thieves’ job easier as they can now spoof legitimate caller ID numbers.

Over the last few years, the most common tech-support scam has been Microsoft® tech support. The premise is still the same. For the most part, these are petty thieves who want to steal your credit card or bank account information. Here is how it works:

  1. You receive a phone call purporting to be from Microsoft. The hook may be, “We detected a virus on your computer,” or "Our record indicates you are using an illegal copy of Windows® operating system" or something along those lines. Imagine the fun I had when I received a call like the latter: My household has only Apple computers. Just like with any phishing attack, scare tactics are their priority.
  2. From there it's easy. They will claim they need to connect to your computer. A few minutes later you will willingly install remote access software of their choice (e.g., LogMeIn, VNC, etc.).
  3. Next, the criminal will take control of your computer, install fake antivirus software and run it. You will see terrifying messages going across your screen and will gladly pay to regain access.
  4. The attacker will take your credit card number over the phone and will swiftly fix your computer. If they are smart, before they depart, they will leave malware behind in order to come back for more money.

This is just one of many examples of how it's done. Awareness is power, so keep the following points in mind:

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At Work

Managers, please share this information with contractors and temporary workers.

As always, think before you click.